Skip to main content

COVID-19 Resources

Solutions for a Challenging Time

Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we are offering curbside pickup to help you shop safely. Shop online and contact us with any questions about our products or our policies.

click+collect. order online. free curbside pickup.

We are offering curbside pickup for all products. We will contact you when your order is ready.

Frequently Asked Questions

General Store Information

Q: What are your current business hours?

A: We've modified our business hours temporarily for the well being of our team. Please check the hours here before visiting or order your gear online at any time of the day.

Q: Is your store open to the public?

A: Yes. We are open for curbside appointments due to the size of our store and not being able to adequately socially distance inside.

Q: Do you currently offer sales and repair services?

A: Yes. We know that bike repairs and maintenance are still valuable services. Book your sales and repair appointments here.

Q: Can I return a bike or cycling gear if it's not right for me?

A: Yes. You can return a bike and accessories if they're not right for you. Your satisfaction is our priority. Please see our Store Policies page.

Placing an Online Order

Q: How do I find the right bike?

A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!

Q: How do I pick the right accessories for the bike I’m ordering?

A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a kickstand, helmet, lights, and bags.

Q: Will my bike come assembled?

A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before you receive it.

Q: When will my bicycle be ready for pick up?

A: Most bikes can be professionally assembled and ready for pick up in a day or two if the product is in stock locally. If your new bike needs to first be delivered to us from a supplier, it could require an additional 3-14 business days. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.

Q: How do I know what size product to purchase?

A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.

Q: What happens if I order the wrong size?

A: If you wish, we can have a sales appointment when you pick up your bike to make sure your bike fits properly. Please order with confidence and we will do our best to resolve any sizing issues you may encounter. 

Q: Are pricing and availability accurate on your website?

A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.

Receiving My Online Order

Q: Do you offer curbside pickup?

A: Yes. We are offering curbside pickup for all products. We will contact you when your order is ready. 

Employee Safety Information

Q: How are you keeping your employees safe?

A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols and recommendations to keep our team and visitors safe. The protocols include:

  • Masks are used during all sales and repair drop off appointments
  • Vigilant and frequent cleaning and disinfecting
  • Frequent hand washing
  • Extended social distancing
  • Thoroughly disinfecting every product and package before curbside pickup
  • Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home